As the end of my reading is nearing, I had to read the last
two chapters of “Measure What Matter.” The chapter that highlights how to
measure for nonprofits discusses how to measure behavioral change. It states, “member
behavior can take many forms: renewals, donations, web traffic, e-mail responses,
phone calls, attendance at trade shows, votes, and so on.” It is key that the
following costs are measured monthly and are compared to media activity. The following
are areas that can be measured. I hope you find them as informational and
important as I do.
1.
Cost per donor acquired
This is the area where you count the number
of new donors each month. Then you take that number and divide it into the
total amount that will be spent on those donors.
2.
Cost per volunteer acquired
Track the number of new volunteers that are
added each month and divide that into the total amount that was spent on
recruitment.
3.
Cost per contribution
How much revenue comes in with every
solicitation you send out? Track the cost of solicitation itself along with
labor and marketing efforts.
4.
Cost per attendee
Count the number of people that come in
daily or weekly to your nonprofit. Also, track the amount of traffic coming in
after certain marketing and communication activities.
5.
Return on investment of a website
Track the cost of the website along with its maintenance
and the donations that come in from the website. Subtract this number from the
total amount of donations coming in overall. When you make changes to the
website this makes it easier to measure the ROI.
This information is very important for the nonprofit
organizations. I hope you all find this information helpful when working with
nonprofits and measuring the amount of change in action with the organization.